FAQ

Orders & Shipping

How long does shipping take?

Orders are processed within 1–2 business days (Monday – Friday, order cut-off at 5:00 PM PST). Transit time takes 3–5 business days. Combining handling and transit time, most orders arrive within 4–7 business days total.

How much does shipping cost?

We offer a straightforward $8.99 Flat Rate for standard shipping on all orders delivered within the United States.

Do you ship outside the United States?

Currently, we only ship to addresses within the United States.

How do I track my order?

You will receive a shipping confirmation email containing a tracking number and carrier link once your order is dispatched. You can also visit our Track Your Order page anytime.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unworn, in their original packaging, and in the same condition you received them.

How do I start a return?

Email us at support@zattire.us with your order number and reason for the return. Our team will guide you through the process and provide return instructions to our facility at 1725 Artesia Blvd, Gardena, CA 90248.

When will I get my refund?

Once your return is received, inspected, and approved, refunds are issued back to your original payment method within 3–5 business days.

Are there restocking fees?

No, we do not charge any restocking fees ($0.00).

What if my item arrives damaged or incorrect?

Contact us within 48 hours of delivery at support@zattire.us or +1 310-516-7668 with a photo of the item. We will arrange a replacement or full refund at no extra cost to you, including return shipping.

Payment & Security

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as secure digital payment methods like Apple Pay and Google Pay at checkout.

Is my payment information safe?

Yes. All transactions are processed using encrypted, PCI-DSS compliant payment gateways. We never store your full payment card details on our servers.

What currency are your prices in?

All prices on zattire.us are listed and processed in US Dollars ($ USD).

Products

Are your products in stock when I order?

We only list items that are currently available. In the rare event an item sells out unexpectedly, we will notify you immediately and issue a full refund.

Do product colors match what I see on screen?

We make every effort to display product colors accurately. However, slight variations may occur due to individual screen settings and display calibrated profiles.